Resume
Work Experience
May 2025 - Present
Junior IT Systems Analyst
Mainwins
Texas, United States
• Analyze business needs and translate them into detailed user stories and acceptance criteria.
• Create Business Requirements Documents (BRDs) & functional specifications for new software features
• Collaborate with cross-functional Agile teams, including developers, QA, and product owners.
• Conduct stakeholder interviews to gather and validate business requirements.
• Improve customer care workflows by identifying system gaps and proposing IT solutions.
• Support user acceptance testing (UAT) with test case development and execution.
• Utilize JIRA and Confluence for backlog management and documentation.
• Participate in Agile ceremonies: sprint planning, daily stand-ups, and retrospectives.
• Assist in data analysis and reporting for performance tracking and project planning.
July 2022 - April 2023
English Language Teacher
KFT collegiate School
Chandpur, Chittagong, Bangladesh
• Taught English to grades 6–10 in both English and Bengali versions.
• Developed customized lesson plans to meet diverse student needs.
• Organized workshops to enhance conversational English fluency.
• Integrated multimedia tools to boost student engagement.
• Applied modern teaching strategies to improve learning outcomes.
• Assigned reading materials to strengthen comprehension skills.
• Assessed student performance using various evaluation methods.
• Fostered critical thinking through group work and problem-solving tasks.
• Encouraged active participation and maintained a student-centered classroom.
• Supported curriculum development for continuous academic improvement.
​
Education
May 2023 - August 2025
Westcliff University
Master's in TESOL
Irvine, California
Developed expertise in TESOL with emphasis on curriculum design, language acquisition strategies, and practical teaching methodologies to support diverse learners.
Masters ( 2022 - 2023)
Bachelor ( 2016 - 2021)
Tejgaon College
BA in Arts
MA in Arts
Specialized in English Literature with a major in English Language Teaching (ELT), gaining deep knowledge in literary studies, linguistics, and modern teaching methodologies.
Farmgate, Dhaka, Bangladesh
Professional skillset
-
Communication & Presentation Skills
-
Classroom Instruction & Workshop
-
Teaching English as a Second Language
-
Technical Documentation
-
Customer Relationship Management
-
Customer Service & Conflict Resolution
-
Sales Strategy & Lead Handling
Languages
-
Bengali (native)
-
English (Fluent)
-
Hindi (Fluent)
-
Urdu